Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers
- Address: P.O. Box 1840, Cranberry Township, PA 16066-1840
- Email: pawebmaster@beaconhealthoptions.com * PROVIDERS PLEASE NOTE: this email in-box is not monitored or checked by our Clinical Department. Please do not send clinical information to this email address. Information regarding authorizations or clinical issues are to be directed to our Clinical Department by calling our Beacon Provider Line at 1-877-615-8503.
- Provider Toll Free Number: 877-615-8503
- Eligibility Verification System (EVS): 800-766-5387
- Beacon Web Site Address: pa.beaconhealthoptions.com
- Beacon Health Options Web Site Address: www.beaconhealthoptions.com
- E-Support (EDI) Help Line: 888-247-9311 or eServices@beaconhealthoptions.com
- Automated Fax Back Service for Provider Summary Vouchers: 866-409-5958
- PaySpan Health Customer Service Support Phone Number: 877-331-7154
Member Toll-Free Numbers
Member County Toll-Free Numbers — Members only, please
If you do not speak English, please call your County’s toll-free member line and staff will be able to assist you.
| County | Phone number |
|---|---|
| Armstrong | 877-688-5969 |
| Beaver | 877-688-5970 |
| Butler | 877-688-5971 |
| Crawford | 866-404-4561 |
| Fayette | 877-688-5972 |
| Greene | 877-688-5973 |
| Indiana | 877-688-5969 |
| Lawrence | 877-688-5975 |
| Mercer | 866-404-4561 |
| Venango | 866-404-4561 |
| Washington | 877-688-5976 |
| Westmoreland | 877-688-5977 |
| TTY | 877-615-8502 |
| Crawford, Mercer, and Venango Counties Independent Prescriber Referral Line | 866-642-3202 |
Fax Numbers
Fax Numbers by Department
| Department | Fax Number |
|---|---|
| Beaver Office | 855-589-1258 |
| BHRS | 855-439-2441 |
| Clinical – SCA | 855-439-2446 |
| Crawford Office | 855-589-1259 |
| Customer Service | 855-439-2443 |
| Family Based | 855-439-2442 |
| Greene Office | 855-850-9831 |
| Mercer Office | 855-439-2448 |
| Network Operations | 855-541-5211 |
| Outpatient Authorizations | 855-439-2444 |
| Peer Advisor’s Office | 855-439-2445 |
| Provider Relations | 855-541-5211 |
| Quality Management | 855-287-8491 |
| Venango Office | 855-589-1260 |
Provider Field Coordinators
Provider Field Coordinators
Contact your Provider Field Coordinator (PFC) according to the county or state in which your main location resides.
|
Andrea Poole andrea.poole@beaconhealthoptions.com 724-430-1377 Phn 1-855-541-5211 Fax |
All Fayette providers and Somerset, Bedford, Fulton, Franklin, Adams, York, Lancaster, Chester, Delaware, Philadelphia *Special Assignments: Southwest Behavioral Care, The Care Center, Axiom |
|
David Pino david.pino@beaconhealthoptions.com 724-744-6536 Phn 1-855-439-2448 Fax |
All Butler, Lawrence, and Washington providers and Elk, Cameron, Clinton, Lycoming, Sullivan, Columbia, Luzerne, Carbon, Northampton, Monroe *Special Assignments: Pyramid, Discovery House, White Deer Run |
|
Dawn Mueseler dawn.mueseler@beaconhealthoptions.com 339-227-7070 Phn 1-855-541-5211 Fax |
All Beaver providers and Clarion, Jefferson, Clearfield, Cambria, Center, Mifflin, Union, Snyder, Montour, Northumberland, Schuylkill, Lehigh, Bucks *Special Assignments: Gateway, Pinnacle, Primary Health Network |
|
Jill Piasecki jill.piasecki@beaconhealthoptions.com 412-713-0448 Phn 1-855-850-9831 Fax |
All Greene, Armstrong, Indiana and Westmoreland providers and West Virginia, Blair, Huntingdon, Juniata, Perry, Cumberland, Dauphin, Lebanon, Berks, Montgomery. *Special Assignments: Wesley Spectrum/Family Services of Western PA, Family Behavioral Resources, Medmark |
|
Kurt Fay kurt.fay@beaconhealthoptions.com 724-744-6574 Phn 1-855-439-2448 Fax |
All Crawford, Venango and Mercer providers Allegheny and Ohio, Erie, Warren, Forest, McKean, Potter, Tioga, Bradford, Susquehanna, Wyoming, Lackawanna, Wayne, Pike. *Special Assignments: Pressley Ridge, NHS, Western Psychiatric Institute and Clinic |
| *Special Assignments: These are large providers that cross many counties. In order to promote consistency in communication and alleviate confusion, the assigned Provider Field Coordinator will be the point of contact for all Provider Relations activities regardless of county i.e., contract/procedure code questions, program expansion and notifications of provider changes in licensure, capacity and location. Pro-active outreach is delivered to providers at the time of their re-credentialing should our local office find that the provider is not responding to our national credentialing office. In general, the Provider Field Coordinators are in the field, visiting provider offices related to these activities and other ad-hoc educational outreach. In the event that you must leave a message, please allow 48 hours for a return call for any non-emergent issue. | |