Contact Us

Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers

  • Address: P.O. Box 1840, Cranberry Township, PA 16066-1840
  • Email: * PROVIDERS PLEASE NOTE: this email in-box is not monitored or checked by our Clinical Department. Please do not send clinical information to this email address. Information regarding authorizations or clinical issues are to be directed to our Clinical Department by calling our Beacon Provider Line at 1-877-615-8503.
  • Provider Toll Free Number: 877-615-8503
  • Eligibility Verification System (EVS): 800-766-5387
  • Beacon Web Site Address:
  • Beacon Health Options Web Site Address:
  • E-Support (EDI) Help Line: 888-247-9311 or
  • Automated Fax Back Service for Provider Summary Vouchers: 866-409-5958
  • PaySpan Health Customer Service Support Phone Number: 877-331-7154

Member Toll-Free Numbers

Member County Toll-Free Numbers — Members only, please

If you do not speak English, please call your County’s toll-free member line and staff will be able to assist you.

County Phone number
Armstrong 877-688-5969
Beaver 877-688-5970
Butler 877-688-5971
Crawford 866-404-4561
Fayette 877-688-5972
Greene 877-688-5973
Indiana 877-688-5969
Lawrence 877-688-5975
Mercer 866-404-4561
Venango 866-404-4561
Washington 877-688-5976
Westmoreland 877-688-5977
TTY 877-615-8502
Crawford, Mercer, and Venango Counties Independent Prescriber Referral Line 866-642-3202

Fax Numbers

Fax Numbers by Department

Department Fax Number
Beaver Office 855-589-1258
BHRS 855-439-2441
Clinical – SCA 855-439-2446
Crawford Office 855-589-1259
Customer Service 855-439-2443
Family Based 855-439-2442
Greene Office 855-850-9831
Mercer Office 855-439-2448
Network Operations 855-541-5211
Outpatient Authorizations 855-439-2444
Peer Advisor’s Office 855-439-2445
Provider Relations 855-541-5211
Quality Management 855-287-8491
Venango Office 855-589-1260

Provider Field Coordinators

Provider Field Coordinators

Contact your Provider Field Coordinator (PFC) according to the county or state in which your main location resides.

Andrea Poole 724-430-1377 Phn 1-855-541-5211 Fax All Fayette providers and Somerset, Bedford, Fulton, Franklin, Adams, York, Lancaster, Chester, Delaware, Philadelphia *Special Assignments: Southwest Behavioral Care, The Care Center, Axiom
David Pino 724-744-6536 Phn 1-855-439-2448 Fax All Butler, Lawrence, Armstrong and Indiana providers and Elk, Cameron, Clinton, Lycoming, Sullivan, Columbia, Luzerne, Carbon, Northampton, Monroe *Special Assignments: Pyramid, Discovery House, White Deer Run
Dawn Mueseler 339-227-7070 Phn 1-855-541-5211 Fax All Beaver providers and Allegheny, Clarion, Jefferson, Clearfield, Cambria, Center, Mifflin, Union, Snyder, Montour, Northumberland, Schuylkill, Lehigh, Bucks *Special Assignments: Gateway, Pinnacle, Western Psychiatric Institute and Clinic
Jill Piasecki 412-713-0448 Phn 1-855-850-9831 Fax All Greene, Washington and Westmoreland providers and West Virginia, Blair, Huntingdon, Juniata, Perry, Cumberland, Dauphin, Lebanon, Berks, Montgomery *Special Assignments: Wesley Spectrum/Family Services of Western PA, Family Behavioral Resources, Medmark
Kurt Fay 724-744-6574 Phn 1-855-439-2448 Fax All Crawford, Venango and Mercer providers and Ohio, Erie, Warren, Forest, McKean, Potter, Tioga, Bradford, Susquehanna, Wyoming, Lackawanna, Wayne, Pike *Special Assignments: Primary Health Network, Pressley Ridge, Merakey
*Special Assignments: These are providers that cross many counties. In order to promote consistency in communication, the assigned Provider Field Coordinator will be the point of contact for all Provider Relations’ activities for these providers regardless of county.