Contact Us

Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers

  • Address: P.O. Box 1840, Cranberry Township, PA 16066-1840
  • Email:
    * PROVIDERS PLEASE NOTE: this email in-box is not monitored or checked by our Clinical Department. Please do not send clinical information to this email address. Information regarding authorizations or clinical issues are to be directed to our Clinical Department by calling our Beacon Provider Line at 1-877-615-8503.
  • Provider Toll Free Number: 877-615-8503
  • Eligibility Verification System (EVS): 800-766-5387
  • Beacon Web Site Address:
  • Beacon Health Options Web Site Address:
  • E-Support (EDI) Help Line: 888-247-9311 or
  • Automated Fax Back Service for Provider Summary Vouchers:
  • PaySpan Health Customer Service Support Phone Number:

Member Toll-Free Numbers

Member County Toll-Free Numbers — Members only, please

If you do not speak English, please call your County’s toll-free member line and staff will be able to assist you.

County Phone number
Armstrong 877-688-5969
Beaver 877-688-5970
Butler 877-688-5971
Crawford 866-404-4561
Fayette 877-688-5972
Greene 877-688-5973
Indiana 877-688-5969
Lawrence 877-688-5975
Mercer 866-404-4561
Venango 866-404-4561
Washington 877-688-5976
Westmoreland 877-688-5977
PA Relay 711
Crawford, Mercer, and Venango Counties Independent Prescriber Referral Line 866-642-3202

Fax Numbers

Fax Numbers by Department

Department Fax Number
Beaver Office 855-589-1258
Clinical – SCA 855-439-2446
Crawford Office 855-589-1259
Customer Service 855-439-2443
Family Based 855-439-2442
Greene Office 855-850-9831
Mercer Office 855-439-2448
Network Operations 855-541-5211
Outpatient Authorizations 855-439-2444
Peer Advisor’s Office 855-439-2445
Provider Relations 855-541-5211
Quality Management 855-287-8491
Venango Office 855-589-1260

Provider Field Coordinators

Provider Field Coordinators

Contact your Provider Field Coordinator (PFC) according to the county or state in which your main location resides.

Lisa Ciccarelli, Provider Relations Director
412-463-1651 Phone
1-855-541-5211 Fax
Andrea Poole, Provider Relations Manager
781-710-2620 Phone
1-855-541-5211 Fax


All Fayette, Westmoreland, Greene and providers and, West Virginia, Huntingdon, Juniata, Perry, Cumberland, Dauphin, Lebanon, Berks, Montgomery, Lancaster, Mifflin, Montour, Lehigh.
Jill Piasecki
412-713-0448 Phone
1-855-850-9831 Fax

*Special Assignments: Allegheny Health Network (AHN) Providers, FBR/Pathways, PAHrtners, WJS, Alliance Health, The Stern Center


All Armstrong, Indiana, and Washington providers and Elk, Cameron, Clinton, Lycoming, Sullivan, Columbia, Luzerne, Carbon, Northampton, Clarion, Cambria, Northumberland, Bucks, Clearfield
David Pino
724-744-6536 Phone
1-855-541-5211 Fax

*Special Assignments: UPMC Providers, Pyramid, White Deer Run, Centerville Clinics, Progressive Medical, SPHS and The Care Center, Clarion, Children’s Behavioral Health, Pressley Ridge and Wesley Family Services


All Crawford, Venango, Mercer, and Lawrence providers and Ohio, Erie, Warren, Forest, McKean, Potter, Tioga, Wyoming, Lackawanna, Wayne, Pike, Fulton, York, Jefferson, Centre
Kurt Fay
724-744-6574 Phone
1-855-541-5211 Fax

*Special Assignments: Allegheny Providers Facility Name and Last Name starts with N- Z (Does not include UPMC or AHN), Discovery House Achievement Center, Bethesda, Paoletta Counseling Services, Sarah A Reed Children’s Center, Sharon Regional, Youth Advocate Programs, Gaudenzia, Primary Health Network, Community Alternatives


All Beaver and Butler Providers and Blair, Somerset, Franklin, Bedford, Monroe, Adams, Snyder, Schuylkill, Bradford, Susquehanna, Philadelphia, Union, Delaware
Kristine Matesic
724-744-6306 Phone
1-855-541-5211 Fax

*Special Assignments: Allegheny County Providers Facility Name and Last name starts with A-M (Does not include AHN or UPMC), Merakey, Vocational & Psychological Services, Glade Run. MHY, Gateway and Pinnacle


* Special Assignments: These are large providers or offices where our providers are employed that cross many counties. In order to promote consistency in communication and alleviate confusion, the assigned Provider Field Coordinator will be the point of contact for all Provider Relations activities regardless of county, i.e. contract/procedure code questions, program expansion and notifications of provider changes in licensure, capacity and location. Pro-active outreach is delivered to providers at the time of their re-credentialing should our local office find that the provider is not responding to our national credentialing office. In general, the Provider Field Coordinators are in the field, visiting provider offices related to these activities and other ad-hoc educational outreach. In the event that you must leave a message, please allow 48 hours for a return call for any non-emergent issue.