Contact Us

Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers

  • Address: P.O. Box 1840, Cranberry Township, PA 16066-1840
  • Email:
    * PROVIDERS PLEASE NOTE: this email in-box is not monitored or checked by our Clinical Department. Please do not send clinical information to this email address. Information regarding authorizations or clinical issues are to be directed to our Clinical Department by calling our Beacon Provider Line at 1-877-615-8503.
  • Provider Toll Free Number: 877-615-8503
  • Eligibility Verification System (EVS): 800-766-5387
  • Beacon Web Site Address:
  • Beacon Health Options Web Site Address:
  • E-Support (EDI) Help Line: 888-247-9311 or
  • Automated Fax Back Service for Provider Summary Vouchers:
  • PaySpan Health Customer Service Support Phone Number:

Member Toll-Free Numbers

Member County Toll-Free Numbers — Members only, please

If you do not speak English, please call your County’s toll-free member line and staff will be able to assist you.

County Phone number
Armstrong 877-688-5969
Beaver 877-688-5970
Butler 877-688-5971
Crawford 866-404-4561
Fayette 877-688-5972
Greene 877-688-5973
Indiana 877-688-5969
Lawrence 877-688-5975
Mercer 866-404-4561
Venango 866-404-4561
Washington 877-688-5976
Westmoreland 877-688-5977
TTY 877-615-8502
Crawford, Mercer, and Venango Counties Independent Prescriber Referral Line 866-642-3202

Fax Numbers

Fax Numbers by Department

Department Fax Number
Beaver Office 855-589-1258
BHRS 855-439-2441
Clinical – SCA 855-439-2446
Crawford Office 855-589-1259
Customer Service 855-439-2443
Family Based 855-439-2442
Greene Office 855-850-9831
Mercer Office 855-439-2448
Network Operations 855-541-5211
Outpatient Authorizations 855-439-2444
Peer Advisor’s Office 855-439-2445
Provider Relations 855-541-5211
Quality Management 855-287-8491
Venango Office 855-589-1260

Provider Field Coordinators

Provider Field Coordinators

Contact your Provider Field Coordinator (PFC) according to the county or state in which your main location resides.

Lisa Ciccarelli, Provider Relations Director
724-744-6345 Phn
1-855-541-5211 Fax
Andrea Poole
724-430-1377 Phn
1-855-541-5211 Fax

All Fayette providers and Somerset, Bedford, Fulton, Franklin, Adams, York, Lancaster, Chester, Delaware, Philadelphia.

**Special Assignments: Southwest Behavioral Care, The Care Center, Axiom, Connellsville Counseling & Psychological Services, Highlands Hospital, WJS, Alliance Health, The Stern Center, CPP Behavioral Health, Angel’s Light, Wellness Recovery, and trauma specialty providers.
David Pino
724-744-6536 Phn
1-855-439-2448 Fax

All Butler, Lawrence, and Washington providers and Elk, Cameron, Clinton, Lycoming, Sullivan, Columbia, Luzerne, Carbon, Northampton, Monroe

*Special Assignments: Pyramid, Discovery House, White Deer Run, Centerville Clinics, Community Alternatives, Vocational & Psychological Services, Glade Run, MHY, People In Need, and Progressive Medical.
Dawn Mueseler
339-227-7070 Phn
1-855-541-5211 Fax

All Beaver providers and Clarion, Jefferson, Clearfield, Cambria, Center, Mifflin, Union, Snyder, Montour, Northumberland, Schuylkill, Lehigh, Bucks

*Special Assignments: Gateway, Pinnacle, Primary Health Network, Children’s Behavioral Health, Western PA Psych Care, Robert Bodnar, Mental Health Solutions, Resources for Human Development, Clarion, and sex offender treatment specialty providers.
Jill Piasecki
412-713-0448 Phn
1-855-850-9831 Fax

All Greene, Armstrong, Indiana and Westmoreland providers and West Virginia, Blair, Huntingdon, Juniata, Perry, Cumberland, Dauphin, Lebanon, Berks, Montgomery.

*Special Assignments: Wesley Family Services, FBR, Medmark, Adelphoi Village, Family Psychological Associates, Robert Lowenstein, Gaudenzia, PAHrtners, Christian Counseling, Fayette Treatment Center dba Greene Treatment Center, and West Virginia University Hospital.
Kurt Fay
724-744-6574 Phn
1-855-439-2448 Fax

All Crawford, Venango and Mercer providers Allegheny and Ohio, Erie, Warren, Forest, McKean, Potter, Tioga, Bradford, Susquehanna, Wyoming, Lackawanna, Wayne, Pike.

*Special Assignments: Pressley Ridge, Merakey, Western Psychiatric Institute and Clinic, Achievement Center, Associates in Counseling and Child Guidance, Bethesda, Children’s Aid Society of Mercer, Community Counseling Center of Mercer, Family Services of Northwest PA, NorthStar, Paoletta Counseling Services, Sarah A Reed Children’s Center, Sharon Regional, The Watson Institute, Youth Advocate Programs, Paula Teacher, Gaudenzia Erie, and Children’s Hospital.
*Special Assignments: These are large providers or offices where our providers are employed that cross many counties. In order to promote consistency in communication and alleviate confusion, the assigned Provider Field Coordinator will be the point of contact for all Provider Relations activities regardless of county, i.e. contract/procedure code questions, program expansion and notifications of provider changes in licensure, capacity and location. Pro-active outreach is delivered to providers at the time of their re-credentialing should our local office find that the provider is not responding to our national credentialing office. In general, the Provider Field Coordinators are in the field, visiting provider offices related to these activities and other ad-hoc educational outreach. In the event that you must leave a message, please allow 48 hours for a return call for any non-emergent issue.