불만, 고충 또는 DHS 청문회를 제출할 회원의 권리
Members must be informed of their right to file a complaint, grievance, or DHS Fair Hearing, as well as any changes to those rights. You are forbidden from retaliation in any way. If a member needs additional assistance, they may contact an ombudsman in their county. All services provided by an ombudsman are free of charge and confidential. A list of telephone numbers for the ombudsman is provided on the 회원 연락처 이 웹사이트의 페이지.
A training outlining what to expect from Carelon if a complaint is filed against your organization is available on the 제공자 교육 페이지 품질 관리 섹션에서. 불만, 고충 및 공정 심리 절차에 대한 자세한 설명은 부록 AA 및 부록 H를 참조하십시오.