Provider Manual

ASSISTANCE WITH CLAIMS QUESTIONS

Providers are able to check on the status of their claims and/or address any questions or concerns about claims issues via one of the following methods:

  1. Beacon Health Options® Online Provider Services *
    • Go to www.vbh-pa.com
    • Click on “For Providers”
    • Next to “Provider Online Services” click “Login”
    • Enter the submitter identification number and password to login
    • Select “Claims Inquiry” to check on the claim status
    • Enter the member’s 9-digit Medical Assistance identification number
    • Enter the member’s date of birth in ‘MM/DD/YYYY’ format
    • Enter the begin date of service in ‘MM/DD/YYYY’ format
    • Enter the end date of service in ‘MM/DD/YYYY’ format

    * In order to be able to access the system, providers must first obtain a User ID and Password by clicking on Register, which is next to the Login button.

  2. Beacon’s Toll-Free Provider Number
    Call the toll-free provider number at 877-615-8503 between the hours of 8:00 am and 5:00 pm Eastern Time and a Member and Provider Service Representative will be glad to assist with any claims questions.