Provider Manual

ASSISTANCE WITH CLAIMS QUESTIONS

Providers are able to check on the status of their claims and/or address any questions or concerns about claims issues via one of the following methods:

1. Beacon Health Options^® Online Provider Services *
   • Go to www.vbh-pa.com
   • Click on “For Providers”
   • Next to “Provider Online Services” click “Login”
   • Enter the submitter identification number and password to login
   • Select “Claims Inquiry” to check on the claim status
   • Enter the member’s 9-digit Medical Assistance identification number
   • Enter the member’s date of birth in ‘MM/DD/YYYY’ format
   • Enter the begin date of service in ‘MM/DD/YYYY’ format
   • Enter the end date of service in ‘MM/DD/YYYY’ format

   * In order to be able to access the system, providers must first obtain a User ID and Password by clicking on Register, which is next to the Login button.

2. Beacon’s Toll-Free Provider Number
   Call the toll-free provider number at 877-615-8503 between the hours of 8:00 am and 5:00 pm Eastern Time and a Member and Provider Service Representative will be glad to assist with any claims questions.